If your order is received before 12 p.m. it will be shipped the same business day. Exceptions to this are custom orders, special items, or items that are on back order.
We use UPS, FedEx, or the U.S. Postal Service and will choose the best shipping method for your geographic area.
Once a package has left our warehouse all guarantees of delivery are provided by the shipping carrier. Biretta Books will be happy to work with you to help resolve any problems you may encounter but is not responsible for delays in delivery based on carrier restrictions due to weather, or other extenuating circumstances.
Please note that local or domestic customs charges and taxes may occur on international shipments, depending on your region and local customs duties, laws, or taxes.
These additional local charges are not includedin the price of goods sold on birettabooks.com or in the shipping cost calculated at checkout.
Biretta Books is not responsible for paying or calculating these fees.
Though it is often the least expensive shipping carrier for international packages, we can not recommend USPS. Packages cannot be tracked once they leave U.S. soil.
If a product is defective upon arrival, you must notify us in writing via email within two business days (not including the day of delivery) and provide us with digital photos showing the defect(s) along with your written description of the defect.
Biretta Books will replace any goods which arrive damaged or short delivered, or will arrange the return of such goods and refund your payment in whole or in part as appropriate.
If you are dissatisfied with your order, have not made use of the item(s), and your items were not custom ordered, Biretta Books will accept a return and refund the purchaser for the cost of the item(s) when they are received in new condition, still wrapped in cellophane.
The customer is responsible for the cost of return shipping and tracking, as well as loss or damage in return transit.
If a return is approved for a defective item the cost of the item, and shipping costs, will be refunded to the purchaser.
For other returned items, except for custom orders (see below) the cost of the item will be refunded to the purchaser less the cost of shipping, insurance, and a restocking fee.
Returns or exchanges will not be accepted on any item 30 days after the date of delivery.
We can not accept any returns or exchanges on custom orders (where items have been made specifically to order or imprinted) unless the goods are delivered to you in defective condition or are clearly not made to the agreed-upon specifications.
Because they are special order items we cannot accept returns on any Church Goods and metalware (chalices, patens, monstrances, reliquaries, etc.) unless an item arrives defective.
Clergy apparel is not eligible for return (cassocks, clergy shirts, biretttas, etc.) unless it arrives defective.